Biscotti Customer Support

Connecting to Network Error Codes

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Below are some error codes you may see if having issues connecting to your network:
Error Code 1000 - "AP Association Error.",
There was a problem associating with the Wi-Fi access point. This code is generally displayed if the Biscotti is having a problem locating the SSID (Wi-Fi Access Point Name).  If you manually entered your network information please check to be sure everything is spelled correctly.
Error Code 1001 - "No Network Connection."
If your Biscotti is displaying this error code please contact our support team directly using the "Submit Request" button on the side of the page or send an e-mail to support@biscotti.com.
Error Code 1002 - "Check static IP configuration."
If your Biscotti is displaying this error code please contact our support team directly using the "Submit Request" button on the side of the page or send an e-mail to support@biscotti.com.
Error Code 1003 - "Could not get IP address."
Your Biscotti is having an issue getting an IP address.  If connecting using Wi-Fi please be sure the password you have entered is correct.  If the problem still persists please be sure you're connecting to a network with a DHCP server enabled or configure your device for a static IP address.
Error Code 1004 - "DNS error. Check static IP configuration."
This error code means that there is a problem with the DNS check.  Please be sure that all static IP settings are entered correctly and your network has an active internet connection.  If the problem persists please contact our support team.
Error Code 1005 - "DNS error."
This error code means that the Biscotti has successfully received an IP address but cannot contact the internet.  Please be sure that you have an active internet connection.  If the problem persists please contact our support team.
Error Code 1006 - "Cannot connect to the Internet. Web traffic (port 80) is blocked."
This error code means that a web browser is required to join the network.  Unfortunately at this time the Biscotti does not support networks that require a web browser to join.
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