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Biscotti Basics and FAQs
Introduction to Biscotti
What is different about the Biscotti?
What's included with the Biscotti?
What is needed to use the Biscotti?
Setting Up Biscotti
Initial Setup for Best Experience
What internet speed is needed to use the Biscotti?
How do I connect the Biscotti to the Internet?
Making and Receiving Calls
Menu Bar - Making it dissapear
What is MyBiscotti?
What is a Biscotti Account?
I forgot the password to my Biscotti Account
Multiparty Conference Rooms
What is a conference room?
How do I call my conference room?
What is my conference room address?
My Biscotti isn't sitting level on my TV. How do I fix this?
The HDMI cable does not reach my TV or set-top box. What should I do?
I have installed Biscotti and I can no longer see my TV feed. What should I do?
The video quality does not seem high definition, what can I do?
When in a call or after running a network test I receive a message that says Slow Internet, what does this mean?
When in a call or after running a network test I receive a message that says Internet Congestion, what does this mean?
The Biscotti is set to a language I don't recognize, how can I fix this?
The Biscotti says that the Auto TV On feature is Unavailable. What does this mean?
I have set Auto TV On to Yes but my TV is not switching to the Biscotti input when I receive a call.
How do I make and receive calls with my Google contacts?
When I call a Google contact I get a No Answer message even though I know they're online, what can I do?
My Google contact uses a Google Apps account and the contact request isn't going through, what's going on?
I'm receiving a DHCP Error message when connecting to my Wi-Fi network, what does this mean?
Weak Wi-Fi - When in a call or after running a network test I receive a message that says Weak Wi-Fi, what should I do?
Wi-Fi Interference - When in a call or after running a network test I receive a message that says Wi-Fi Interference, what does this mean and is there anything I can do to fix it?
I lost my remote control. Can I purchase a new remote?
My remote control seems unresponsive or skips around sometimes. Is there anything I can do?
The battery in my remote control is dead. How do I replace it?
Biscotti Setup Guide
Support Ticket System